Very good experience there. Reasonably priced hotel located in a very convenient area very close to usual taxis and the restaurants and many good restaurants, convenience stores, money exchange. Staff was helpful, and facilities were clean here...

Well laid out and quiet rooms with extremely comfy beds, separate lounge and coffee.

The rooms are perfect with exceptionally comfortable beds and smoke detectors. It has marvellous and nice location to see Costanera Center.

The double room was amazing! The bed was super comfy, and the view from the room was absolutely stunning, for example 😊.

The a double room is bright and has tv area and coffee. The breakfasts are absolutely superb and marvellous with pastry, fresh fruits and an omelette. The hotel provided a FRIENDLY customer service during our business trip. Furthermore, they have a free parking.

Their breakfast is disappointing, can be better.

The location was great, really close to the city center and restaurants. The property rooms were fantastic and perfect with beautiful views. Had a great stay for a business trip.

This hotel is a gem in the upscale neighborhood of Las Condes. I loved the value for money and the reasonable prices it offered. The attention to detail was impressive, especially in the well-appointed rooms with great views of The Andes. The staff was friendly and provided excellent service. I also appreciated the breakfast with several options available.

All was satisfyingly fine, nothing to complain about.

I arrived tired, wanting to rest, my stay was only one night, when I arrived at 15:00 exact time I was told that the room was not yet ready to wait, I gave the classic drinks and began to pass the time, passed half an hour after that I say that the piece is not ready yet, I was taken to another for the time (being that I had reserved suite, with whirlpool etc.).), they took me to a small room, where I was waiting 1 hour more, without being able to rest really since they were supposed to warn me as soon as the room was ready, after 2 hours! they moved me to the presidential suite (that although the upgrade of the room is appreciated, it only had more size than the room that I had previously reserved, and in these cases my intention was to rest. Finally I lost 2 hours of rest and stay and I was only "rewarded"? for a bigger piece and a bottle of sparkling wine, at the end of the day I was charged the same full price for everything ( being an expensive hotel, do the math of 2 hours lost in a night of rest).

Nothing to highlight.

We had a snag. We booked a suite room well in advance. When we arrived it seemed that they didn't have the room ready, but we were assigned one shortly, which for me was a quick response; however, the room assigned to me had a broken door, that is, the card that opens the door didn't work. So the hotel staff had to go to the room to try and open the door. We had the inconvenience that in the evening, we arrived from a tour and had a dinner scheduled. The hotel staff could not open the door for more than 40 minutes. When we entered, the time had passed and we could no longer go to the dinner we had. We opted to go to the hotel restaurant, but by the time they were closing. That night we didn't have any dinner. It doesn't qualify as a five star.

Convenient Location and Good Breakfast

The hotel's location is ideal for anyone going on a business trip. It is close to many restaurants and shops. The breakfast provided was good and had a diverse menu. The hotel also offered a complimentary drink, which was a nice touch.

The front desk was incompetent and slow. They were unable to find my reservation and gave me a difficult time checking in.

The hotel was located in the financial district, not close to any major attractions. However, it was in front of a shopping mall where travelers could exchange currency or pay for a taxi. The room was clean and spacious, with a modern bathroom. The breakfast was decent, with a good variety of options.

The service was lacking. The cleaning staff missed some five-star standards and the bar service was slow.

Location and facilities.

The room without hot water, the pool didn't work, staff opened the door of the room at 8:30 in the morning without authorization, waking us up at 11 in the morning, a staff person asks us what time we are going to leave! We called to see the shower solution and were told they had a room available but had to wait for an appointment, as it was shared, which is unusual on a hotel level of this category. And finally, they doubled the charge on my card. A terrible experience, in terms of staff management and incident resolution seems a fourth category hotel! . in competition hotels with lower value and stars, if they do not solve a problem in 20 minutes the stay is free, in this case, the experience and satisfaction of the guest is what matters least to them. Unlike other hotels of the same NH chain abroad, Chile's is an embarrassment.

The cleaning of the room

We died of cold all night the heating wasn't working for three times we complained calling the reception desk they only came three hours later and at 12 o'clock at night they went inside the room to remove the dirt from the pipes with some appliances my son woke up they didn't solve it neither did they offer to change our room we all woke up sick... breakfast two times I had to say to them that the milk of the thermos was frozen the swimming pool climatizada did not have maintenance they were passing the barre bottom to him to the 16 hours and they did not let to us enter we waited and they made us happen but all the rest without cushions closes to the 20 when in all the hotels of that category they close to the 22 I did not like it at all it is not worth the price and following day when I presented the problem to him of the heating they only made us a 20% of discount to nothing... two hours hoping that somebody appeared to give ma face

Excellent staff, great location, comfortable rooms, delicious breakfast, convenient transportation access.

Almost perfect.

The room was clean and comfortable. We were given a welcome drink upon arrival. The foyer is beautiful and there is nice bar.

We ate in the restaurant both nights, the first night we handed back a full plate of food and the waiter did not ask if everything was ok. The second night I was given a dish I didnt order and when I complained the waiter shrugged his shouders and didnt come back to our table. Upon checkin out nobody asked if we had enjoyed our stay so there was no further opportunity to clarify what had happened.